This course helps participants improve communication in three critical healthcare activities: verbal and telephone orders, reporting critical diagnostic results, and patient handover.
It provides policy requirements, practical tools, templates, and tips to strengthen communication and reduce errors.
Participants will learn how to form a communication team, implement standard tools, and establish clear policies for communication processes.
The course also addresses common gaps, methods for measuring compliance, and strategies to engage and train staff.
By the end, learners will be equipped to implement effective communication practices that enhance patient safety and care quality.