This eLearning course introduces participants to the fundamentals of building a quality foundation within a healthcare facility. It guides learners through the process of establishing a quality management program to improve safety and service delivery. Participants will explore how to design an effective quality governance structure that supports accountability and continuous improvement. The course also covers the creation of a quality improvement plan, complete with documentation and procedures. By the end, learners will have the tools to strengthen their facility’s quality systems and drive sustainable improvements.